Returns process

Start Your Return

Returns information

You can return icebreaker that you purchased directly from icebreaker.com as long as it is unworn, unwashed, and in the original packaging with tags attached. This may be returned for a refund for any reason within 30 days from the ship date.

Please note we no longer process exchanges for online returns, only refunds. If you would like to exchange the size please send your incorrect size back to us for a refund and place a new order.

Return online via post:

1. Start a return.

  • Have an account? Log in and visit Order Details.
  • Did you check out as a guest? Enter your email here to access your order record to initiate your return.

2. Process your return online.

  • Select the item(s) you wish to return.
  • Select the reason for the return.
  • Select your return method.

3. Package your item(s).

  • After you finish the process, you will receive an email with your packing slip, which contains the RMA number in it. Please print your packing slip.The RMA number is an essental part of the returns process - product sent back to icebreaker without one cannot be processed and will be returned to sender.
  • In your package please include your packing slip and returned item/s (in their original packaging). Feel free to re-use the packaging we sent you to reduce plastic consumption, but please cover up the old tracking barcode.

4. Ship your packageTake your

  • shipment to the carrier of your choice. The cost of return postage is customer’s responsibility. To find your closest Post Office: Click here

5. Receive your refund and confirmation.

  • Once the warehouse receives and reviews your package, your refund will be processed. You will receive an email confirmation once your refund has been initiated.

We recommend you keep a copy of the tracking ID for your package. icebreaker is not responsible for lost return shipments.

Please reference your RMA number when you correspond with us.

We recommend you keep a copy of the tracking ID for your package. icebreaker is not responsible for lost return shipments.

Please reference your RMA number when you correspond with us.

More details:

  • Refunds will be issued based on the original form of payment.
  • We reserve the right to limit returns.
  • All Returns must be arranged through our online return authorization request at ap.icebreaker.com.
  • We cannot accept cash on delivery.
  • Please allow up to 10 working days for your return to be inspected and a refund given.
  • Any amount paid via a gift card will be refunded as a new gift card.
  • If you have lost the label, please send your returns to:
    icebreaker returns
    DB Schenker
    2-22 Efficient Drive, Truganina
    Victoria 3029
    Australia

Warranty:

We will replace your icebreaker garment within 12 months of purchase if it has been damaged due to faulty fabric, stitching or manufacturing. Please visit our warranty page here and complete the form found there as soon as possible so we can assess its condition and provide the next steps. Please do not send your garment to us before submitting a warranty request and hearing back from us. Damage that occurs after a year is usually caused by wear and tear.

Returns FAQ

How long do I have to return an item?

You can return icebreaker that you purchased directly from icebreaker.com as long as it is unworn, unwashed, and in the original packaging with tags attached. We have extended our returns period and this may be returned for a refund for any reason within 30 days from the ship date.
When will my return be processed?

Once we receive the returned item(s) it’ll take us a few days to inspect and process your return, at which point we’ll email you to confirm. It shouldn’t take more tha 10 business days.
What is the icebreaker warranty policy?

We stand by the quality of our products, which is reflected in our warranty policy. If your icebreaker garment shows faults in fabric, stitching, or manufacturing within 12 months of purchase, we will replace it. Please do not send your garment before submitting a warranty request and receiving our response. Complete the form here as soon as possible so we can assess its condition and guide you on the next steps.
How do I make a warranty claim?

The best place to start your warranty request is by filling out the form on our warranty page. It’s one of our longer forms, but the more detail we have, the quicker we can help get it sorted. Please do not send your garment before submitting a warranty request and receiving our response.